Return & Exchange Policy – Carrier Shop

Return & Exchange Period

You may request a return or exchange within 14 days of receipt, provided the product is in its original condition, unused, uninstalled, with box, accessories, and invoice.

Accepted Return/Exchange Cases

• Product does not match description or invoice.
• Received damaged or visibly defective product (with photo documentation within 24–48 hours).
• Customer wants to change the model, provided the box is unopened—price difference and shipping fees apply.

Defects After Installation

If a manufacturing defect appears after installation, you must contact the authorized service center as per warranty terms. A certified technician will examine the product and determine whether repair or replacement is required.

Invoice and warranty booklet must be kept for service or replacement.

Return Conditions

• Original box and accessories must be intact.
• No signs of use, scratches, damage, or misuse.
• Shop reserves right to refuse or deduct value in case of damage.

Refund Process

• Cash on delivery orders: refund via bank transfer or e-wallet after inspection.
• Online payments: refund to the same payment method within 7–14 business days.
• Shipping/service fees may be deducted if the issue is not due to a defect.

Non-returnable Products

• Products installed or operated without an authorized service report.
• Products tampered with or missing essential accessories.
• Items clearly labeled as “non-returnable” within specific offers.

How to Submit a Return Request

You can contact customer service via phone, WhatsApp, or the contact form with order number, reason for return, and photos. The support team arranges pickup or drop-off.